Some excerpts from the book on Digital Transformation: Leading Digital – Turning Technology into Business Transformation by @George Westerman , @Didier Bonnet and @Andrew McAfee :
• Digital transformation needs us all to think seriously about how we can become a master of digitisation rather than a victim.
• Digital Masters use technology to increase profitability.
• Anyone can buy new tools. Digital mastery comes from conceptualising possibility and executing brilliantly. The Digital tools are the “What” and the execution with great Leadership capabilities is the “How”.
• Build your Digital Capabilities: – Transforming the customer experience is the centre of digital transformation. Making the most of the power of your core operations can set you apart.
• Control reduces process variation. It does NOT reduce the ability of the human factor in changing the way things are done.
• Digital technologies are unleashing people from where and when they work. Increasingly work is a thing you do rather than a place you go. Digital technology empowers, it is an opportunity.
• New competitors will attack your market share from completely new angles. You can hit back hard; reinvent your industry, substitute products and services, create new digital businesses, reconfigure your value delivery model, rethink your value propositions
• Build your Leadership Capabilities – craft the Digital Vision for your organisation, frame the Vision, define a clear outcome and intent and then engage the organisation at scale, build a governance model that suits your organisation.
• If your relationship with the IT group doesn’t work: – then something needs to change and fast. The IT – Business relationship must be strong to drive digital transformation. Just moaning about it will just carve out market share for competitors.
• To implement Digital Transformation; Frame the Digital Challenge, Focus investment, mobilise the organisation and then sustain the transition.
• Transformations fail because change fatigue sets in, unaligned metrics and KPIs get in the way and it just seem exhausting and hard work. It is easy to slip back to the old ways of doing things.
• To sustain Transformation, do 3 things; build foundation capabilities, align incentives and rewards and measure, monitor and have continual review in place.