Category: Case Stories

InCase Stories

Digital Transformation in an Ecommerce: Wayfair

Wayfair is an ecommerce company using AI technology, including computer vision, to improve customer service. The home goods retailer, which had $6.7 billion in revenue last year, serves more than 15 million active customers. “In categories like furniture and decor, it can be difficult to precisely describe an item in mind, especially in a way…
InCase Stories

Retail Automation at UNIQLO

Japanese fashion giant UNIQLO is partnering with two robotics startups to automate the last tasks still handled by human workers at its warehouses, a process that the company hopes to complete within five years. The company signed strategic global partnership agreements with Mujin of Japan and France’s Exotec Solutions, parent company Fast Retailing announced, the…
Goldman Sachs
InCase Stories

5 Lessons from Goldman Sachs’ Digital Journey

5 lessons from Goldman Sachs’ digital journey In 2015, a tight-knit team of jeans-clad, tattooed software engineers worked feverishly inside Goldman Sachs, sequestered from the other technology teams. On November 17, they provisioned an account into the core billing system of Marcus by Goldman Sachs, the financial service firm’s foray into consumer banking. The code…
InCase Stories

Retail Digital Transformation: Spanish Firm Inditex

Retail Digital Transformation: Spanish firm Inditex Inditex opened its first Zara store in 1975. In the following 4 decades, this vertically integrated apparel manufacturer and marketer expanded throughout the world into more than 120 countries with 10,000 physical stores. Any company undergoing such dramatic brick-and-mortar expansion might be at risk of failing to adapt quickly...
BNP Paribas
InCase Stories

Innovation by BNP Paribas Bank

Digital Transformation: Recent innovations introduced by BNP Paribas to improve customer experiences Hello Bank! – This digital bank enables customers to open an account in a few clicks and take out a loan online, while being able to benefit from the support of a remote advisor if needed. Didid – A mobile app that lets...
One Home Depot Digital Transformation
InCase Stories

One Home Depot: Digital Transformation Returns

One Home Depot digital transformation project is delivering returns slower than expected and will cut into sales growth. Home Depot last year outlined an ambitious strategy to meld its supply chain, digital footprint and physical store experience and projected that its digital transformation efforts would deliver 2020 sales of $115 billion and $120 billion with...
InCase Stories

Retailer Magazine Luiza, or Magalu: the Amazon of Brazil

Lauded as “the Amazon of Brazil,” retailer Magazine Luiza, or Magalu, has cemented itself as one of the most spectacular digital transformation success stories in any industry. From launching an online marketplace to speeding up deliveries with an Uber-like service, the company has aggressively harnessed technology to better serve its customers—and customers have responded, helping...