Digital Transformation: Recent innovations introduced by BNP Paribas to improve customer experiences
- Hello Bank! – This digital bank enables customers to open an account in a few clicks and take out a loan online, while being able to benefit from the support of a remote advisor if needed.
- Didid – A mobile app that lets users see how much they have to save to achieve their “dreams” and to share their goals with friends and family.
- Lyf Pay – A mobile payment app that uses a QR Code to make instant payments to a third party.
- Nickel – A solution for people unable to qualify for a traditional banking account, this account can be opened at retailers in a few minutes and at a lower cost, with easy-to-use account management functions.
- ClimateSeed – A simple, secure and user-friendly digital platform designed by BNP Paribas to allow organizations to offset their unavoidable greenhouse gas emissions by contributing to sustainable projects around the world.
BNP Paribas S.A. is a French international banking group. It is the world’s 8th largest bank by total assets, and currently operates with a presence in 77 countries. It was formed through the merger of Banque Nationale de Paris (BNP) and Paribas in 2000, but has a corporate identity stretching back to its first foundation in 1848 as a national bank. It is one of three major international French banks, along with Société Générale and Crédit Agricole. The group is listed on the first market of Euronext Paris and a component of the Euro Stoxx 50 stock market index, while it also included in the French CAC 40 index.
With both a retail banking section and investment banking operations, the bank is present on five continents. Its retail banking networks serve more than 30 million customers in its three domestic markets, France, Belgium and Italy through several brands such as BNL and Fortis. The retail bank also operates in the Mediterranean region and in Africa. In the Americas, it operates in the western United States as Bank of the West and is Hawaii’s most important banking group through its majority-owned subsidiary First Hawaiian Bank. As an investment bank and international financial services provider for corporate and institutional clients, it is present across Europe, the Americas, and Asia.
BNP Paribas is the largest French banking group and the largest bank in the Eurozone. It became one of the five largest banks in the world following the 2008 financial crisis. Despite some legal difficulties in the United States in 2014, including being fined the largest ever sum as reparation for violating US sanctions, it remains one of the ten largest banks worldwide.