Category: Case Stories
Bank of America’s AI powered Virtual Assistant Erica
“The personalized, proactive and predictive nature of Erica’s guidance is what will continue to make the solution unique and powerful,” said David Tyrie, the head of advanced solutions and digital banking at Bank of America. “It’s been a solid first year, but we’re just beginning to scratch the surface of Erica’s full potential to transform…
University Delivers a Transformative Digital Education Model
Digital Transformation : Case Study in Education Sector Challenge The institution aims to attain an enrollment of 300,000 students by 2022 at scale. Initiative The executive vice president for technology and transformation at the university is working with a B2B partner to develop a competency-based learning program that can be delivered in just 45 days….
Pitney Bowes: Digital Transformation Strategy Case Study
In a pivot toward shipping and e-commerce technology, Pitney Bowes has implemented a digital transformation strategy that’s arguably setting the new industry standard. Of course, no digital transformation can be called truly successful if it’s not driving business results. After years of stalled growth, in 2018 Pitney Bowes saw its 2nd consecutive year of revenue…
Fujitsu: Digital Transformation Centers
Fujitsu is undergoing a massive restructuring with artificial intelligence a top priority, bringing it up against the likes of Amazon, Apple and Google in the race for advancements and market share as the Japanese technology company opens a new subsidiary to develop AI. Fujitsu Intelligence Technology opened this month in Vancouver with an initial capital…
Singapore Airlines: Digital Innovation Lab
Its systems cannot afford to fail in the sky, but Singapore Airlines wants its employees on the ground to know they do not always need to succeed when it comes to digital innovation. Through its digital innovation lab, SIA aims to provide a platform on which anyone can try out new ideas, and fail, without…
OCBC Bank – a Digital Transformation Success Story
OCBC Bank’s digital transformation is bearing fruit, with costs down and more customers transacting online. But the bank will not create digital banks, nor apply for an Internet bank license in Hong Kong. OCBC does not believe in focusing on digital banking but in digital transformation throughout the bank. OCBC has been spending more on…
Synchrony Financial: a Digital Transformation Case Study
Financial service customers expect full and instant access to all of their credit information in their moment of need from any device. And they assume their transactions will be secure. Synchrony is now using AI to improve customer services and help process and secure millions of credit card transactions per day across more than 74…
L’Oréal – Digital Transformation: Case Story
L’Oréal believes that companies that just sell products will not be successful in the future, with its CMO Stéphane Bérubé, saying services are becoming key to reaching and engaging with consumers. L’Oréal has shifted it strategy in recent years, moving away from its previous aim to be the number one beauty brand to instead become…