Tag: AI
Retail Automation at UNIQLO
Japanese fashion giant UNIQLO is partnering with two robotics startups to automate the last tasks still handled by human workers at its warehouses, a process that the company hopes to complete within five years. The company signed strategic global partnership agreements with Mujin of Japan and France’s Exotec Solutions, parent company Fast Retailing announced, the…
Bank of America’s AI powered Virtual Assistant Erica
“The personalized, proactive and predictive nature of Erica’s guidance is what will continue to make the solution unique and powerful,” said David Tyrie, the head of advanced solutions and digital banking at Bank of America. “It’s been a solid first year, but we’re just beginning to scratch the surface of Erica’s full potential to transform…
Robotic Process Automation RPA – APQC Research
In a recent research project on priorities in process and performance management, APQC found that Robotic Process Automation RPA was a nucleus of 69% of digital strategies. In another survey on investments in process automation, anticipated Robotic Process Automation projects were right behind analytics and data management, and almost twice as likely as near-term investments…
Synchrony Financial: a Digital Transformation Case Study
Financial service customers expect full and instant access to all of their credit information in their moment of need from any device. And they assume their transactions will be secure. Synchrony is now using AI to improve customer services and help process and secure millions of credit card transactions per day across more than 74…