Tag: technology
Synchrony Financial: a Digital Transformation Case Study
Financial service customers expect full and instant access to all of their credit information in their moment of need from any device. And they assume their transactions will be secure. Synchrony is now using AI to improve customer services and help process and secure millions of credit card transactions per day across more than 74…
L’Oréal – Digital Transformation: Case Story
L’Oréal believes that companies that just sell products will not be successful in the future, with its CMO Stéphane Bérubé, saying services are becoming key to reaching and engaging with consumers. L’Oréal has shifted it strategy in recent years, moving away from its previous aim to be the number one beauty brand to instead become…
The European Path to Digital Transformation
Prof Dr Heinrich: The European Path to Digital Transformation Technologically speaking, two aspects of the mission-critical requirements for future digital business in Germany and Europe need to be mastered: 1. Understanding the technologies of the future and developing expertise in them: AS, AIoT and AR that will advance technical capabilities by orders of magnitude and…
Digital Transformation is Culture Driven
Culture change is probably the hardest part of a digital transformation. While it is relatively easy to adopt technological solutions and take less time, changing the organisation culture requires patience and can be time-consuming. The leadership must be prepared to engage and empower the employees in this journey and most importantly lead by example. •…
JP Morgan & Chase Co – The Digital Transformation Case Story
JPMorgan is rebuilding its consumer business model to create a “digital everything” strategy that trades short-term losses for long-term profits. With $2.6 trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing…
BBVA – The Digital Transformation of a Spanish Bank
BBVA, a Spanish bank, has been transforming his organization towards an Agile business since 2014. They started implementing Agile in projects with multidisciplinary teams. The change was not easy but it had its impact in quality, employee engagement and productivity. The model was extended to all the teams developing new solutions – 3.600 people. However,…
Airline Industry Getting Ready for the Digital Transformation
Qantas is on the way through a group-wide digital transformation that is redefining its internal operating models and helping the airline “punch above its weight” on customer and product experience. While there is still “a long way to go”, the program is already creating “a movement across the organisation”. The effects of the change project…
Construction Industry Being Reshaped By Technology
This week I had long discussion with TUSHAR NATH who has joined a construction company in Singapore recently and given the responsibility of Digital Transformation. The subject was how the multi-trillion dollar construction industry is being reshaped by technology. And today I had access to the report from CB Insights on the same. Starting point…