Tag: bank
OCBC Bank – a Digital Transformation Success Story
OCBC Bank’s digital transformation is bearing fruit, with costs down and more customers transacting online. But the bank will not create digital banks, nor apply for an Internet bank license in Hong Kong. OCBC does not believe in focusing on digital banking but in digital transformation throughout the bank. OCBC has been spending more on…
Synchrony Financial: a Digital Transformation Case Study
Financial service customers expect full and instant access to all of their credit information in their moment of need from any device. And they assume their transactions will be secure. Synchrony is now using AI to improve customer services and help process and secure millions of credit card transactions per day across more than 74…
JP Morgan & Chase Co – The Digital Transformation Case Story
JPMorgan is rebuilding its consumer business model to create a “digital everything” strategy that trades short-term losses for long-term profits. With $2.6 trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing…