Considering the fast paced technological advancements and highly demanding customer’s behavior, my prediction for the TOP 5 Trends in Retail Banking in 2020 would be:
1. TechGiants emerge as a big challenge to existing banking business. TechGiants to watch in 2020 are
a. Apple Pay
b. Uber Money
c. Amazon
d. Facebook Libra
e. Ant Financial
2. Open Banking will gain momentum
3. Change in Banking Business Models and Platforms
4. Impact of Blockchain
5. Conversational Banking
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